Privacy Policy

Last updated: October 20, 2026

---

1. Who we are

Vizion Zone is a marketing and automation agency based in Bogotá, Colombia. Among other services, we manage customer support for our business clients on messaging channels that are owned by them: their WhatsApp Business account, their Instagram professional account and their Facebook Page (Messenger).

This means that when you message a business that works with us on WhatsApp, Instagram or Messenger, your message reaches an inbox that we operate on that business's behalf. Under Colombian Law 1581 of 2012, the business is the Data Controller and Vizion Zone acts as a Data Processor: we process your data following its instructions and to provide it with the support service, not for our own purposes.

We never own our clients' accounts. They grant us partner access and can revoke it at any time.

2. What data we process

a) Messaging conversations (WhatsApp, Instagram and Messenger). When you message one of our clients on these channels, we process:

• Your name or username and your profile picture, as provided by the platform.
• Your phone number (WhatsApp) or the user ID assigned by the platform (Instagram and Messenger).
• The content of the messages you exchange with the business, including text, images, audio and files you send.
• Conversation metadata: date and time, read status and, where applicable, whether you arrived through an ad.

b) Browsing this website. Aggregated usage metrics (page views, traffic source) and any data you voluntarily give us if you contact us.

We do not request or want medical records, identity documents or financial data through these channels. If you send us sensitive information on your own initiative, we treat it with the same confidentiality and you can ask for it to be deleted.

3. What we use it for

• Replying to your conversation — through an AI-powered automated assistant that answers frequently asked questions, and human agents who take over when the conversation requires it or when you ask to speak with a person.
• Quality control — we review conversations to correct the assistant's mistakes and improve the support the business receives.
• Continuity — we keep the history so you don't have to repeat your case every time you write.
• Reporting to the business — we give our client metrics and reports about the support provided to its own customers.
• Connecting and maintaining the account — we read our client's messaging account settings only to connect it to the inbox and subscribe to the necessary notifications.

We do not sell your personal data or share it with third parties for their own advertising.

4. Who we share it with

Your data is shared only with:

• The business you messaged, which is the Data Controller.
• Meta Platforms (WhatsApp, Instagram and Messenger), the platform the message travels through, which processes your data under its own privacy policy.
• The providers that process messages on our behalf, listed in the next section.

5. Providers that process messages

To provide the service we rely on the following providers, who act as data processors:

These providers process your data only to provide the service, on behalf of Vizion Zone and the business you messaged, and not for their own purposes. We use OpenAI and Anthropic through their business services (API), whose terms state that data sent that way is not used to train their models.

Because several of these providers are located in the United States, your data may be transferred outside Colombia. We do this only for the purposes described in this policy and with providers that commit to protecting it.

6. How long we keep it

We keep the conversation history for as long as the service relationship with the business exists and as long as needed to give you continuity of support. When the business stops working with us, or when you request deletion, we delete the data as described in section 8.

7. Your rights

Under Law 1581 of 2012 and its regulations, you have the right to:

• Know what data of yours we process.
• Update and correct data that is incomplete or inaccurate.
• Request proof of the authorization you gave us.
• Revoke your authorization and request deletion of your data.
• File complaints with Colombia's Superintendence of Industry and Commerce (SIC).

8. Deleting your data

You can ask us at any time to delete your data and your conversation history. We really do it: deletion is permanent, not archiving.

Detailed step-by-step instructions are on our data deletion page.

9. Security

We apply reasonable technical and organizational measures to protect your data: encryption in transit, access restricted to the staff who handle conversations, and separation of information between the different businesses we serve. No system is infallible, but we treat your data with the same care we would want for our own.

10. Contact

For any question about this policy or to exercise your rights, email us at soporte@vizionzone.com. The conditions for using the service are in our terms of service.

Vizion Zone — Bogotá, Colombia.

11. Changes to this policy

If we update this policy, we will publish the new version at this same address and change the "last updated" date at the top.

This is a translation of our Spanish-language policy. If there is any discrepancy, the Spanish version prevails.