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Data Deletion

How to ask us to delete your personal data and your conversation history.
Last updated: October 20, 2026

What data we hold about you

Vizion Zone is an agency that manages customer support for its business clients on the WhatsApp, Instagram and Messenger accounts they own. If you ever messaged a business that works with us on those channels, we store:

  • Your name or username and your profile picture, as provided by the platform.
  • Your phone number (WhatsApp) or your user ID (Instagram and Messenger).
  • The history of the messages you exchanged with that business.

That's all. We don't keep any other copy of your data in other systems. You can read the full details, including the list of the providers that process messages, in our privacy policy.

How to request deletion

Follow these four steps. Deletion is permanent: we delete the data, we don't archive it.

Send us an email

Email soporte@vizionzone.com with the subject "Data deletion request".

Tell us how to find you

So we can locate your data and not delete someone else's, include: the channel you used (WhatsApp, Instagram or Messenger), your phone number or username, and the name of the business you messaged.

We confirm receipt

We reply to your email confirming we received the request. If anything is unclear, we ask before deleting anything.

We delete your data and let you know

We delete your contact and your full conversation history, and we email you to confirm it's done. Maximum time: 15 business days.

Send my request

Email soporte@vizionzone.com with the subject "Data deletion request".

How long it takes

We confirm receipt of your request as soon as we get it, and complete the deletion within a maximum of 15 business days, in accordance with Colombian Law 1581 of 2012. We email you when it's done.

If you are a business and want to revoke our access

If you are one of our clients and want to disconnect your Instagram, Messenger or WhatsApp account from our inbox, you can do it yourself from your own account, without asking us:

  • Instagram: go to your professional account settings, find connected apps and websites, and revoke our app's access.
  • Messenger: in your Facebook Page settings, find business integrations and remove our app.
  • WhatsApp Business: in Meta Business Manager, under your WhatsApp Business account settings, remove Vizion Zone as a partner.

Once revoked, we stop receiving your messages immediately. If you also want us to delete the history we already had, email us at soporte@vizionzone.com and we'll delete it.

Contact

Any question about how your data is processed: soporte@vizionzone.com.

Vizion Zone — Bogotá, Colombia.